Privacy Policy

Last updated: August 14, 2024

This Privacy Policy describes how Tinavero ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform at tinavero.biz, including all related services, features, and content (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you create an account, enroll in a course, contact support, or otherwise interact with the Service. This may include:

• Full name and display name
• Email address
• Password (stored in hashed form)
• Billing and payment information (processed by third-party payment providers)
• Profile details such as biography, photo, or professional background
• Communications you send us, including support requests and feedback

1.2 Information Collected Automatically

When you use the Service, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, features used, and time spent on the platform
• Referring URLs and navigation paths
• Session identifiers and timestamps
• Course progress, completion status, and assessment results

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to operate and improve the Service. These technologies help us maintain your session, remember your preferences, and analyze usage patterns. You may control cookie behavior through your browser settings, though disabling certain cookies may affect Service functionality.

1.4 Information from Third Parties

If you choose to register or log in using a third-party service (such as a social login provider), we may receive basic profile information from that provider in accordance with their privacy settings and terms.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To create, maintain, and secure your account
• To provide access to courses, instructors, and platform features
• To process payments and manage subscriptions or purchases
• To track and display your learning progress
• To send transactional communications such as enrollment confirmations, receipts, and password resets
• To send service-related announcements and updates
• To send promotional communications, where you have provided consent or where permitted by applicable law
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve the Service
• To detect, prevent, and address fraud, abuse, or security incidents
• To enforce our Terms of Service and other policies
• To comply with legal obligations

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3. Legal Bases for Processing

We process your personal information on the following legal bases, depending on the context:

• Performance of a contract: Processing necessary to provide the Service you have requested or to fulfill an agreement with you.
• Legitimate interests: Processing for our legitimate business interests, such as improving the platform, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent to specific processing activities, such as receiving marketing communications.
• Legal obligation: Where processing is required to comply with applicable laws or regulations.

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4. Sharing of Information

4.1 Service Providers

We share information with trusted third-party vendors and service providers who assist us in operating the Service. These include hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These parties are authorized to use your information only as necessary to perform services on our behalf and are bound by confidentiality obligations.

4.2 Instructors

When you enroll in a course, certain information such as your name and enrollment status may be visible to the instructor of that course for the purpose of facilitating the learning experience.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government request. We may also disclose information when we believe disclosure is necessary to protect the rights, property, or safety of Tinavero, our users, or the public.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

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5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When information is no longer required, we delete or anonymize it in accordance with our internal data retention schedules.

If you request deletion of your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or for the purposes described above.

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6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS, access controls, authentication requirements, and regular security reviews.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

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7. International Data Transfers

Tinavero operates globally and your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that transfers are conducted in accordance with applicable law.

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8. Your Rights and Choices

8.1 Access and Portability

You may request a copy of the personal information we hold about you and, where technically feasible, receive it in a structured, commonly used, machine-readable format.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information. You may also update much of your account information directly through your profile settings.

8.3 Deletion

You may request deletion of your personal information. We will fulfill such requests subject to our retention obligations and legitimate business needs as described in Section 5.

8.4 Objection and Restriction

You may object to or request that we restrict the processing of your personal information in certain circumstances, such as when processing is based on legitimate interests.

8.5 Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

8.6 Marketing Communications

You may opt out of receiving promotional emails by clicking the unsubscribe link in any marketing message or by contacting us directly. You will continue to receive transactional communications necessary for the operation of your account.

8.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

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9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

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10. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Service. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

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12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: