Anti-Spam Policy

Last updated: August 6, 2024

Tinavero ("we," "us," or "our") is committed to maintaining a communication environment that is respectful, permission-based, and free from unsolicited messages. This Anti-Spam Policy outlines the standards we uphold and the obligations of all users of our platform at tinavero.biz.

1. Scope

This policy applies to all electronic communications sent through, from, or in connection with our platform, including but not limited to:

Email communications initiated by users or the platform
Automated messages, notifications, and alerts
Marketing and promotional messages
Messages sent to other users, subscribers, or contacts via platform features

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or indiscriminate electronic communication sent without the explicit or implied consent of the recipient. This includes, but is not limited to:

Unsolicited commercial messages sent in bulk
Messages sent to purchased, rented, or harvested contact lists
Repeated unsolicited contact after a recipient has opted out
Deceptive messages with misleading subject lines, sender information, or content
Messages that disguise their origin or routing information

3. Our Commitment

We operate all outbound communications under a strict permission-based model. Specifically, we commit to the following:

3.1 Consent-Based Communication

We only send marketing, promotional, or non-transactional messages to individuals who have provided explicit consent to receive such communications. Consent is obtained at the point of registration or through a clear, affirmative opt-in mechanism.

3.2 Clear Sender Identification

All messages sent by us will clearly identify Tinavero as the sender. We will not use deceptive or misleading sender names, addresses, or subject lines in any communication.

3.3 Unsubscribe Mechanism

Every marketing or promotional message we send includes a visible and functional mechanism allowing recipients to opt out of future communications. Unsubscribe requests are processed promptly and honoured without delay or precondition.

3.4 Transactional Messages

We may send transactional or service-related messages, such as account confirmations, password resets, and purchase receipts, without prior marketing consent, as these are necessary for the delivery of our services. Such messages will remain strictly relevant to the transaction or service event that triggered them.

4. User Obligations

All users accessing or operating our platform agree not to use any platform feature, API, or integration to:

Send unsolicited bulk messages to any individual or group
Import or use contact lists obtained without verifiable consent from each recipient
Circumvent unsubscribe requests or re-add opted-out contacts without fresh consent
Use false, forged, or misleading header information in any message
Harvest email addresses or contact information from the platform or any third-party source without authorisation
Send messages that contain malware, phishing content, or deceptive material
Impersonate any person, organisation, or brand in communications
Use the platform to relay or proxy unsolicited messages originated elsewhere

5. Consequences of Violation

We take violations of this policy seriously. Any user or account found to be in breach of this policy may be subject to one or more of the following actions:

Immediate suspension or termination of platform access
Removal of the ability to send messages through the platform
Reporting of abusive activity to relevant internet service providers or authorities
Legal action where applicable under governing law

We reserve the right to investigate suspected violations and to take appropriate action at our sole discretion without prior notice.

6. Reporting Spam

If you have received a message that you believe was sent in violation of this policy, or if you suspect that our platform is being misused for spam purposes, please contact us so that we may investigate:

Email: [email protected]
Phone: +1 514 842 8000
Address: 1150 Hermitage Rd NW, Edmonton, AB T5A 4L4, Canada

Please include as much detail as possible, including the message headers, sender information, and the date and time the message was received. We will review all reports and take appropriate action.

7. Third-Party Integrations

Our platform may integrate with third-party email delivery services, marketing tools, or communication APIs. Users who connect such third-party services remain fully responsible for ensuring their use of those services complies with this policy and all applicable terms of those providers. We are not liable for spam or unsolicited communications generated through third-party tools operating outside our direct control.

8. List Hygiene and Data Quality

Users who manage contact lists within the platform are responsible for maintaining accurate, up-to-date, and consented records. Best practices include:

Regularly removing inactive or bounced addresses
Honouring unsubscribe and opt-out requests within a reasonable timeframe
Using double opt-in where technically feasible to confirm consent
Retaining records of how and when consent was obtained

9. Changes to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our practices, platform features, or applicable standards. The date at the top of this page reflects when the policy was last revised. Continued use of the platform following any update constitutes acceptance of the revised policy. We encourage users to review this page periodically.

10. Contact

For any questions, concerns, or requests related to this Anti-Spam Policy, please reach out to us directly:

Website: tinavero.biz
Email: [email protected]
Phone: +1 514 842 8000
Mailing Address: 1150 Hermitage Rd NW, Edmonton, AB T5A 4L4, Canada

By using our platform, you acknowledge that you have read, understood, and agreed to this Anti-Spam Policy.